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Who buys STQRY Signage

Part of the STQRY Signage overview course. About 10 min.

View as slides

You'll learn to

  • Describe the three kinds of customer we sell to
  • Tell the person who buys it from the people who use it
  • Recognise what gets a customer looking

Who do we sell to?

Culture and heritage Attractions Tours and transport Museums, galleries Zoos, gardens Boats, buses, rail Most enquiries Our priority

We sell STQRY Signage as digital signage made for visitors. Our customers fall into three groups.

Segment Examples
Culture and heritage Museums, heritage sites, galleries
Attractions Zoos, gardens, visitor centres
Tours and transport Tour boats, buses, heritage rail, shuttles

Most of the enquiries that come in through stqry.com are from culture and heritage. That's where most of your conversations will start.

When we go after new customers ourselves, tours and transport comes first. Say a sightseeing bus company wants its displays to change at each stop. That's what location programs do, and no general signage product competes there.

What do museums and attractions need?

  • 2 to 30 displays, often ordinary TVs
  • No AV budget, no IT team
  • Visitors who speak many languages
  • Galleries that need to stay quiet

Say a regional museum has a handful of displays in the lobby and galleries. They bought them as ordinary TVs. Nobody really owns them, and the content is out of date.

There's no AV budget and nobody to run a signage system. They need something their marketing or visitor-experience team can manage from the tool they already use.

Many have to serve visitors in several languages. Galleries often can't play sound, so the audio companion matters. Visitors listen on their own phone instead.

What do tour operators need?

A smiling passenger on a bus, wearing earbuds and looking at her phone, with other passengers around her.

  • Displays offline for hours
  • Passengers from all over the world
  • Drivers who need one big button
  • An old PA system, or none at all

When a tour boat heads out of mobile coverage for hours, nothing goes dark. STQRY Signage caches content and maps, so the displays keep playing.

Passengers speak many languages, and the PA is hard to hear. Drivers can't operate anything complicated while they're driving. That's what controller mode is for.

No GPS on board?

One phone or tablet shares its position with every display.

Every display One tablet

Location programs need to know where the vehicle is. One phone or tablet on board can share its position with every other display, so the vehicle doesn't need its own GPS.

Who will you be talking to?

Signs Uses it Installs Marketing or ops manager Marketing team, drivers Often an auto-electrician

The person who signs is usually a marketing or operations manager. They own the budget and the relationship with suppliers. They care about fewer suppliers and the price per display.

The people who use it every day are different. At a museum, it's the marketing team updating content. On a tour boat, it's the driver pressing a button in controller mode. They care about easy updates and one button.

With operators there's often a third person to find. Somebody has to install the displays, often an auto-electrician, and somebody has to connect any vehicle GPS feed. Find out who early.

Why did a Fiji cruise operator call us?

  • $108 per display per year, to another vendor
  • 33 displays
  • 1 supplier, which is what they wanted

The strongest reason is wanting fewer suppliers. A Fiji cruise operator we spoke to was paying another signage vendor about $108 per display per year, across 33 displays. They wanted one supplier.

What gets them looking?

  • Wanting fewer suppliers
  • New vessels or a refit
  • A signage or audio contract up for renewal
  • A confusing Fleet driver-mode setup

The Fiji operator on the last slide shows the strongest reason, wanting fewer suppliers.

New vessels and refits are a natural time to choose a system. So is the renewal of an existing signage or audio contract, so ask when it's due.

Fleet customers who use driver mode are already ours. They move to Signage Standard at renewal.

Check your understanding

  • Which kind of customer do we go after first, and why?
  • A museum's head of marketing signs the contract. Who uses it every day?
  • An operator's vehicles have no GPS. Can they use location programs?

Tours and transport. Location programs are something general signage products don't offer.

Usually the marketing or visitor-experience team on site, updating content in STQRY Builder.

Yes. One phone or tablet on board shares its position with every other display.